Refund Policy
Effective date: July 24, 2026
At Konictom 50FT LED Outdoor String Lights - 27 Shatterproof ST38 Edison Bulbs - Waterproof Patio Decor for Outside - Dimmable Bistro Cafe Hanging Lights, we want you to be completely satisfied with your purchase. If you are not entirely happy with your Konictom 50FT LED Outdoor String Lights, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date you receive your item(s) to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Send an email to support@example.com within 30 days of receiving your order. Please include your order number and the reason for your return.
- Receive RMA Number: Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Package Your Item: Securely pack the item(s) in their original packaging, including all accessories, manuals, and documentation. Clearly write the provided RMA number on the outside of the package.
- Ship Your Item: Send the package to the address provided by our customer service team.
3. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
- Please note that it may take some time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
- Clearance or final sale items.
- Personalized or custom-made items.
- Hygiene products (if applicable and unsealed).
6. Damaged or Defective Items
If you receive a damaged or defective Konictom 50FT LED Outdoor String Lights, please contact us immediately at support@example.com with your order number and photos of the damage/defect. We will gladly offer you a free replacement or a full refund, including return shipping costs, if applicable. You must report damaged or defective items within 7 days of delivery.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@example.com, and we will guide you through the process.
8. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@example.com.
9. Contact Information
For any questions regarding our Refund Policy, please contact us at:
Email: support@example.com
Website: https://example.com